
Till this day, several emails, phone calls, and action was taken. While speaking with him he informed me the process to get the refund, he told me to provide proof of conversation, my ID of residence (since there is no gym location in PA) and statement. In my head I was confused as to why, if I only had 3-5 days that I was just there to make a purchase. When arriving, people who worked there were talking about how I couldn't get a refund. This left me no option but to come in person. I had contacted the gym several times, only to be hung up by everyone who worked there. About a week later, I got into a car accident that limited travel between Pennsylvania and New Jersey.

All in all this was a tremendously disappointing visit, especially since we had just visited LA Fitness and were very impressed - they actually take you around and show you their facilities at LA Fitness as opposed to 24 Hour Fitness.įast Forward. The rest of the facilities looked used and a bit run down. Since we couldn't use the pool, we went to the basketball courts unfortunately, they were full. Having paid 5 times as much in my other club, that would have been fine, however, I wanted to try the club out before we bought.

** basically said that, although the website offered us a 3 day pass, we really needed to buy an annual membership for $399 or monthly $54 membership. ** said my son was under 15 - mind you that nowhere on the 24 hour website is this restriction posted my son swims on his High School Swim Team and has swam competitively for 9 years - placing either first or second on his team in freestyle and butterfly. We tried to use the pool and were not permitted to because Mr. The Sales Manager at 24 Hour Fitness, Gary **, was not a welcoming person.possibly because I'm Asian and straight. (We had just visited Southern California and had a similar 3 day temporary pass to LA Fitness which turned out to be an incredibly nice, welcoming and modern club). The facilities were over-crowded and had a very used tired look.
